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FAQ | Troy Clancy Jewellery, Gold Coast

Get answers to your jewellery and diamond questions with Troy Clancy Jewellery, Gold Coast’s trusted jeweller with over 30 years of experience. From custom designs to diamond education, explore our FAQs below and book a consultation to start your jewellery journey.

 

Jewellery

What Are the Differences Between Gold Types?

Gold varies by carat and colour, affecting its durability and appearance:

  • Carat:
    • 24ct: Pure gold, very soft.
    • 18ct: 75% gold, common for engagement rings in Australia.
    • 9ct: 37.5% gold, used for affordable pieces.
  • Colour:
    • Yellow Gold: Classic, rich hue.
    • White Gold: Sleek, modern look.
    • Rose Gold: Warm, copper-infused tone.
  • Book Now: Consult our Gold Coast jewellers to choose the perfect gold.

What Is Handmade Jewellery? Do You Offer Custom Designs?

Handmade jewellery is crafted by master jewellers using traditional techniques, forging gold or platinum for durability and quality. Unlike mass-produced CAD-cast jewellery, our bespoke pieces ensure superior craftsmanship. With over 30 years of experience, we custom-make jewellery tailored to your vision using our 190,000 certified diamond inventory.

How Much Does Custom Jewellery Cost?

Costs vary based on design complexity, materials (e.g., 18ct gold, platinum), and gemstones from our 190,000 certified diamonds. Custom pieces may cost more than mass-produced jewellery but offer unmatched quality.

How Long Does Custom Jewellery Take?

Custom jewellery takes 2–6 weeks, depending on complexity. Our Gold Coast team ensures every piece is crafted to perfection.

What If I Don’t Know the Ring Size?

We can estimate sizes based on descriptions or measure an existing ring. All rings can be resized with a 24-hour turnaround.

Can I Use My Own Gold or Gemstones?

Yes, we can use your gold or gemstones after testing for suitability.

What Metals Do You Work With?

We craft with:

Is Custom Jewellery More Costly Than Ready Made?

Custom work may cost more due to bespoke design and premium materials, but prices vary.

How Do I Pay for My Purchase?

We accept:

Do I Pay Customs Duty for Shipped Goods?

No tax is payable in Australia for exports, but check your country’s customs regulations.

 

Diamonds

What Is a Diamond?

A diamond is a carbon-based crystal with a cubic structure, known for its hardness and rarity. Inclusions (e.g., boron for blue, nitrogen for yellow) affect colour. Only 500 tonnes of diamonds have been mined historically, compared to 175,000 tonnes of gold.

Where Do White Diamonds Come From?

Gem-quality diamonds are mined primarily in Africa (Botswana, Angola, South Africa, Congo), Russia, and Canada, producing 80 million carats annually. We source from De Beers sightholders for quality assurance.

What Are the 4Cs?

The 4Cs (Colour, Clarity, Cut, Carat) are the global standard for diamond quality, established by GIA. Learn more on our Diamond Education pages.

What Is an Ideal Cut?

An Ideal Cut diamond maximizes sparkle through precise proportions, as defined by the Accredited Gem Appraisers (AGA).

How Do Diamonds Reach Stores?

We source diamonds from De Beers sightholders, who cut and polish rough diamonds before certification by labs like GIA. Our 190,000 certified diamonds ensure quality.

Certified vs. Non-Certified Diamonds?

Certified diamonds (e.g., GIA) guarantee quality and transparency. Non-certified diamonds risk inflated grades and pricing.

What’s the Difference Between Karat and Carat?

“Carat” measures gemstone weight or gold purity (e.g., 18ct = 75% gold). “Karat” is an alternate spelling for gold purity in some countries.

Is It Safe to Receive a Diamond by Mail?

With trusted jewellers like us, mailing is safe. We ensure secure delivery for your peace of mind.

How Do I Care for My Diamond?

Clean diamonds with warm water, dishwashing liquid, and a toothbrush to remove oils and dirt. We offer free lifetime cleaning for our jewellery.

How Do I Determine a Budget for an Engagement Ring?

Set a budget based on what you can afford. Traditionally, two months’ salary is suggested, but we tailor to your needs.

What Should I Consider When Buying a Diamond?

Focus on the 4Cs (Colour, Clarity, Cut, Carat) and choose certified diamonds for transparency.

What Is Diamond Melee?

Melee refers to small diamonds (0.0025ct–0.18ct) used in jewellery designs.

 

Metals

Platinum vs. White Gold?

Platinum is denser, hypoallergenic, and work-hardened for durability, ideal for engagement rings. White gold (e.g., 18ct) is harder in raw form but may require rhodium plating.

Why Are Platinum Prongs Best for Engagement Rings?

Handcrafted platinum prongs are work-hardened for strength, securely holding diamonds. White gold is a harder alternative for cast rings.

What Is Rose Gold?

Rose gold is gold mixed with copper for a pink hue, offering a warm, unique look.

How Is Gold Soldered?

Gold solder, with a lower melting point, joins pieces using a mini torch, preserving the jewellery’s integrity.

Why Mix Pure Metals with Alloys?

Pure gold (24ct) is soft, so alloys (e.g., silver, copper) are added for strength:

Best Carat Gold for Wedding Rings?

Match your wedding ring to your engagement ring’s metal (e.g., 18ct gold, platinum) for consistency. Men’s rings depend on colour preference.

Can I Combine Different Metals?

Yes, two-tone designs create stunning effects.

How Do I Keep My Jewellery Clean?

Clean at home with warm water, dishwashing liquid, and a toothbrush, or use our free lifetime cleaning service.

How Do I Insure My Jewellery?

We recommend Centrestone Insurance for tailored jewellery coverage.

Book Your Consultation

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