FAQ | Jewellery Repair, Custom Design & Diamonds | Troy Clancy Jewellery Gold Coast
Have questions about custom jewellery, diamonds, gold, or repairs? Below you’ll find clear answers from Troy Clancy Jewellery — Gold Coast’s trusted master jeweller with over 30 years of experience. Can’t find what you’re looking for? Book a free consultation at our Burleigh Heads studio.
What are the differences between the various gold types?
Gold is available in different purities (carats) and colours. Higher carat gold contains more pure gold and has a richer colour, but is softer. Lower carat gold is harder and more affordable for everyday wear.
- Carat/Purity: 24ct (pure gold), 22ct, 18ct (popular for engagement rings in Australia), 14ct, and 9ct (common for affordable pieces).
- Colours: Yellow Gold, White Gold, and Rose/Pink Gold.
What is handmade jewellery? Do you offer custom designs?
Handmade jewellery is individually crafted by a master jeweller using traditional techniques — forging, rolling, and shaping metal by hand. This creates stronger, longer-lasting pieces compared to mass-produced CAD-cast jewellery.
Yes, we specialise in custom and bespoke designs. With over 30 years of experience and access to 190,000+ certified gemstones, we create unique pieces tailored to your vision.
How much does custom jewellery cost?
Custom jewellery usually costs more than mass-produced pieces because of the design time, expert craftsmanship, and premium materials. The final price depends on the design complexity, metal type, and gemstones chosen. We provide transparent quotes during a free consultation.
How long does it take to make custom jewellery?
Most custom pieces take 2 to 6 weeks, depending on the design’s complexity. We keep you updated throughout the process and offer express options where possible.
What if I don’t know the ring size?
No problem. We can estimate the size based on your description or by measuring a ring you borrow (even from another finger). All our rings can be resized later, with many resized in just 24 hours.
Can I use my own gold or gemstones?
Yes. We can use your own gold (after testing the purity) and gemstones (after thorough inspection to ensure they are suitable). This is a popular option for sentimental heirlooms.
What metals do you work with?
We craft in a wide range of precious metals, including:
- Platinum
- 18ct Yellow, White & Rose Gold
- 14ct Yellow, White & Rose Gold
- 9ct Yellow, White & Rose Gold
- Sterling Silver
Is custom work more expensive than ready-made jewellery?
It can be, due to the personalised design process and superior handmade quality. However, many clients find the extra cost worthwhile for a truly unique, lifetime piece.
How do I pay?
We accept Visa, Mastercard, PayPal, and Direct Bank Transfer.
If my jewellery is shipped overseas, do I pay customs duty?
No Australian tax or GST applies on exports. However, you may need to pay import duties or taxes in your country — please check with your local customs authority.
DIAMONDS
What is a diamond?
A diamond is pure carbon crystallised under extreme heat and pressure deep in the Earth. It is the hardest natural material known and extremely rare — far rarer than gold. Inclusions of elements like boron or nitrogen create coloured diamonds.
Where do diamonds come from?
Natural gem-quality diamonds are mined mainly in Africa, Russia, and Canada. We source our diamonds ethically through trusted suppliers, including De Beers sightholders, and only offer certified stones.
What are the 4Cs of diamonds?
The 4Cs — Carat (weight), Colour, Clarity, and Cut — are the universal standard created by the GIA for assessing diamond quality. Understanding them helps you make an informed purchase.
What is an Ideal Cut diamond?
An Ideal Cut diamond has precise proportions that maximise brilliance, fire, and sparkle. We can show you excellent examples in our studio.
What is the difference between certified and non-certified diamonds?
Certified diamonds (graded by GIA or similar labs) come with an independent report guaranteeing the exact quality. Non-certified diamonds rely on the seller’s grading, which can sometimes be overstated.
What’s the difference between karat and carat?
They are often used interchangeably. “Carat” measures the weight of a diamond or gemstone. “Karat” (or carat) also refers to the purity of gold (e.g., 18ct = 75% pure gold).
Is it safe to receive a diamond in the mail?
Yes, when purchasing from a trusted jeweller like us. We use secure, insured shipping methods and provide full tracking.
How do I care for my diamond jewellery?
Diamonds attract skin oils and dust, which can make them look dull. Clean them at home with warm water, a drop of dishwashing liquid, and a soft toothbrush. We offer free lifetime cleaning for any piece created by us.
How do I set a budget for an engagement ring?
There is no fixed rule. The traditional “two months’ salary” is just a guide - choose a budget you are comfortable with. We help you get the best possible diamond and design within your range.
METALS & CARE
What is the difference between platinum and white gold?
Platinum is denser, more durable, and naturally hypoallergenic. White gold is an alloy of gold and other metals (often rhodium plated for whiteness). We have a detailed blog post comparing the two.
Why are platinum prongs best for engagement rings?
Handcrafted platinum is work-hardened for strength and holds diamonds securely for a lifetime. It also requires less maintenance than rhodium-plated white gold.
What is rose or pink gold?
Rose gold is created by adding copper to pure yellow gold, giving it a warm pink hue. The higher the copper content, the stronger the pink tone.
How do I keep my jewellery looking new?
For a professional polish and deep clean, bring it back to us. At home, use warm soapy water and a soft toothbrush. We provide free lifetime cleaning and polishing for all pieces we create.
How do I insure my jewellery?
We recommend specialist jewellery insurance. Many clients use Centrestone Insurance for comprehensive cover. See our Jewellery Insurance page for more details: https://www.troyclancy.com.au/jewellery-insurance
