Privacy Policy

TROY CLANCY JEWELLERY
ABN 82 162 955 124 is a registered company and organized under the laws of Australia with a registered office at: 
Suite 205, Level 2, 147 King Street,
Sydney NSW 2000 Australia

Dear Visitor:

http://www.troyclancy.com.au Website is a site which is operated by Troy Clancy Jewellery Pty Ltd and is an Australian owned and operated website.

We are committed to protecting and respecting your privacy. We want you to know how we use and protect the personal information you give us. This policy (Privacy Policy) sets out how we use and protect any personal information that you give us when you use this Website, order through our catalogue or by telephone order or visit any of our stores. If you have any questions about this policy or do not agree with it, please contact our Privacy Officer at Troy Clancy Jewellery via e-mail at [email protected] before using this Website.

Like all information collected by the Troy Clancy Jewellery, information collected through this website is protected in accordance with our Privacy Policy. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. This policy is effective from 2nd April, 2012.

What information do we collect?
In general, you can use this Website without giving us any information. However, additional services may be available if we have certain information about you. We may collect the following information:

account registration information including your name, telephone number, postal address and email address;

billing information, transaction and credit card information (should you make a purchase with us);

if you contact us, we may keep a record of that correspondence; and

Information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.

What do we do with the information we collect?
We use this information to provide you with a better service, and in particular for the following reasons:

Internal record keeping;

to improve our products and services;

to communicate with you by email, telephone or post if you have ordered or purchased products from us, either regarding the order or purchase or other matters regarding transactions between us or your customer relationship with us;

To communicate with you with regard to your troyclancyjewllery.com.au account;

If you have purchased a product or requested a catalogue from us, you will be placed on the Troy Clancy Jewellery mailing list and will receive periodic mailings by post from us (if you do not wish to receive a catalogue and/or periodic mailings by post please contact our customer services department by e-mail at [email protected] to let us know and you will be removed from our mailing list;

to contact you by email, telephone, SMS, MMS or post according to your preferences, in order to share information with you about our products, services and events that may be of interest to you;

To contact you for market research purposes, if you have not objected to such use. Please note that you can object to the use of your data for market research purposes at any time. To do so please contact our [email protected] to let us know.

Direct marketing


As above, we would like to provide you with information about new products, promotions, special offers and other information, which we think you may find interesting. Where you have consented to us doing so, we may send you such information by postal mail and telephone, unless you have registered with the appropriate Preference Service. If you purchase a product from us we may retain your address for future mailings. If you do not want your information used for direct marketing purposes at any time, please contact our customer services department by email at [email protected] to let us know and we will not send you any direct marketing.

Email Marketing


We would also like to provide you with the information above by email. However, we appreciate that email spam has become a problem in recent years.
If you are a customer or you have previously asked us for information on our products:

We may contact you regarding your purchase or other matters regarding transactions between us or your customer relationship with us, or send you information on our range of products by email, unless you have asked us not to do so; and

We may also use your email address to share information about our products, services and events that may be of interest to you by way of Troy Clancy Jewellery informational emails, unless you have asked us not to do so.

Otherwise, when you provide us with personal information, we will ask you whether you would like us to send you Troy Clancy Jewellery informational emails.

If you decide at any time that you no longer wish to receive marketing emails from us, please click on the unsubscribe link in the email. Alternatively, you may at any time contact our Privacy Officer at Troy Clancy Jewellery by email at [email protected]

Who do we share this information with?
We will not transfer or disclose your personal information to third parties other than to:

the third party suppliers and vendors we engage to help us run our business;

a purchaser or potential purchaser of our business,

unless we have your permission or are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply other agreements; or to protect the rights, property or safety of Troy Clancy Jewellery, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction within the framework of the relevant data protection law.

Security and Storage

In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone..
All information provided through our Website, telephone and catalogue in store is stored on servers located in the Australia. Such information will be processed by staff operating in the Australia who works for our group. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. Troy Clancy Jewellery will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Linking

We may link to other websites which are not within our control. When we do this, we will try and make it as clear as possible that you are leaving our Website. We are not responsible for these websites in any way. Once you have left our Website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.