WE CAN HELP!

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CONTACT US

If you have any questions or feedback, give us a call or send us an email. We'd love to hear from you!

 

Troy Clancy Jewellery

Suite 205, Level 2,

147 King Street,

Sydney NSW 2000

AUSTRALIA

Ph: +61 2 9231 1990

E: [email protected]

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FREE GIFT WRAPPING

All orders come with complimentary gift wrapping, with our branded black jewellery box that are crafted from the same materials and finish as a grand piano. We will place a beautifully tied branded black & silver ribbon.

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SHIPPING

We Offer Free Shipping Australia Wide!

 

When we send out your local order, you will receive an email notification from us with your tracking number. You can track your item using the tracking code you are given for  Courier standard Shipping  HERE.

 

We will advise you of all delivery charges for any International shipping, via the contact details you have provided with your account.

 

When we send out your International order, you will receive an email notification from FedEx with your tracking number. You can track your item using the tracking code you are given for  Courier standard Shipping  HERE.

 

If you have not received your tracking number, and wish to track your order, call us on +612 9231 1990 or email us at [email protected]

Delivery times cannot be guaranteed by Troy Clancy Jewellery. Orders received before 12:30 pm AEST will be sent the same day; subsequent orders are shipped the next business day. Any delays post-dispatchment are out of our control and are the responsibility of the shipping company.

Your online order can be collected from our jewellery studio. Once your order has been processed one of our staff will contact you to make a time for collection that is convenient for you.

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RETURNS


Please note that Troy Clancy Jewellery does not refund but we will happily offer store credit for items you wish to return or exchange. In the case of faulty products we will gladly refund using the same method of payment used. To ensure you have the best online shopping experience possible, we have put together a flexible returns policy to allow you peace of mind.

 

If you have co-designed your piece of jewellery with our team and had your piece custom made for you. We will not accept any returns for a change of mind. If you feel that the item has not be made exactly to what was discussed or promised, then we will endeavour to rectify the problem with you or offer a full refund.

 

You will be given store credit for the amount that you paid for your piece of jewellery, excluding the shipping cost. You can then order your replacement items with your store credit and cover the cost of shipping with credit card through the website.

 

For international returns, your items must be sent back within 14 days of receiving the item. Due to the longer shipping times for internationally delivery, we do not include shipping time in this 14 day period, so you will have plenty of time to return your item.

 

(I.e. you have 14 days from when you receive the product to when you send it back.  If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception in accepting it; however, if we do accept a return that has been sent back outside of that time frame, we will deduct $50 from the store credit issued as a restocking fee.)

 

Please note that international returns that are not received in their original condition will be held by us until either return postage is paid or another agreement is reached.

Returns must be received in original condition as defined below:

- Unworn

- In its correct jewellery box  

If you are unsure if your items can be returned, or for any other inquiries, please email us at [email protected]

 

For refunds on faulty items or incorrectly sent products, we will refund you via your original method of payment. For refunds that exceed your payment amount (e.g. to reimburse you for the cost of shipping the item back to us), we can only use Paypal for international payments.  

 

Returns are processed within five business days of receiving your items. All returns will be automatically processed for store credit for the value of the return less shipping; if an exchange is desired, you will need to place a new order using that store credit. You will receive an email with details of the store credit once your return is processed.

 

Please download this form and include it with your return.

 

Please send returns to:

Troy Clancy Jewellery

Suite 205, Level 2,

147 King Street,

Sydney NSW 2000

Australia

 

It is recommended that you (1) use a traceable delivery method for all returns to us and (2) make sure that the delivery method includes insurance for a safe return to Troy Clancy Jewellery so that you are completely protected if the items is lost or damaged in transit. If you choose not to undertake the advised recommendations, you will be responsible for loss or damage to the product during shipping.

 

If your country is not on our shipping list?

Simply email us on [email protected] and we will arrange another form of shipping for you so that Troy Clancy Jewellery is available to everyone worldwide!!