Terms & Conditions

www.troyclancy.com.au is owned and operated by Troy Clancy Jewellery Pty Ltd. As you access, browse and use our network you agree to all the Terms and Conditions contained herein, and agree that you acknowledge and understand them. 

As valued customers of our web site do please ensure that you read these Terms and Conditions prior to ordering any of the goods both the use of this site. If you require clarification of the meaning of any of these Terms and Conditions, contact Troy Clancy Jewellery on + 612 231 1990 prior to ordering any goods or products.

Acceptance of the Terms and Conditions

The Troy Clancy Jewellery.com.au Web Site is owned and operated by Troy Clancy Jewellery ("Troy Clancy Jewellery"). To use or access, use or browse this site you must be over eighteen (18) years of age. As such, by accessing, using or browsing this site, you acknowledge and agree to the terms and conditions, as well as any relevant disclaimers contained herein. Further, by continuing you acknowledge that you have read and understood these Terms and Conditions Troy Clancy Jewellery reserves the right to change any or all of the information contained herein at any time and you should constantly check current terms and conditions.


The prices that appear on this web site are quoted in Australian, US Dollar, Yen and Yuan and are valid. The price, if affected, will include the GST if in Australia, Troy Clancy Jewellery takes no responsibility or liability for the accuracy of any such price as it applies to any particular purchase.


Please ensure you do not knowingly transmit any material that may contain a virus or other harmful component. Only individuals who can make legally binding contracts may purchase goods and services from this site. These products and services are not available to anyone under the age of 18 years old. Troy Clancy Jewellery cannot guarantee that it will notice or be able to prevent any illegal or inappropriate use of this web site, nor can Troy Clancy Jewellery guarantee that it will give notice of any illegal or inappropriate use of this web site.

Colour Information

While Troy Clancy Jewellery has endeavored to display accurately the colours of products, the actual colours you see will depend on your monitor and may not be accurate.


The Troy Clancy Jewellery web site design, text, images, graphics, logos, buttons and arrangements are copyright by Troy Clancy Jewellery. We reserve all such rights. The content on this web site is the property of Troy Clancy Jewellery and protected by copyright law. At the discretion of the owners, and only upon written permission, will permission be granted to any other party to electronically copy and print portions of the Troy Clancy Jewellery web site for the sole purposes of placing an order with Troy Clancy Jewellery or using the same as a shopping resource. Any other use of materials on this web site without expressed permission by Troy Clancy Jewellery is prohibited.

The owners of this web site warrant they are the owners of the copyright as contained in this Site.

Advertising, Hyperlinks and Offers

The site may have third party advertisements, referral buttons and other pointers to websites operated by third parties. Troy Clancy Jewellery has no control over these sites and is therefore not responsible for any materials and contents linked to our website. Troy Clancy Jewellery does not endorse any of these sites or their advertising and is not responsible for any goods you purchase from them.

Comments, Feedback and Submissions

Troy Clancy Jewellery welcomes your feedback regarding this web site, as well as its products and services. Any information, concepts, ideas, comments, materials, suggestions or comments sent to Troy Clancy Jewellery will not be treated as confidential information and by submitting such information you are granting Troy Clancy Jewellery an unrestricted license to use, display, modify, reproduce, transmit and distribute such information for any purpose whatsoever. Unless required by law, Troy Clancy Jewellery will not use your name in connection with any such information, materials, suggestions, ideas or comments without your prior written consent.


The owners of this web site warrant to any purchaser that they are the owners of the copyright as contained on this site, and that no interest has been granted to any other party for the reproduction of material as contained on this site.


The user of this web site shall at all times keep the owners and proprietors, employees and subcontractors, of this web site indemnified from and against all claims, demands, actions, proceedings or prosecutions which may be brought, commenced or prosecuted against the owners and proprietors, employees and subcontractors, or in which the owners and proprietors, employees and subcontractors, may be involved in consequence of or relating to the manufacture, production, provision or supply of the goods by the user. This indemnity will extend to all costs, damages and expenses incurred by the owners and proprietors, employees and subcontractors in connection herewith.


In the event the owners and proprietors of this web site learn of any infringement or threatened of any of the intellectual property rights under this agreement or any common law passing-off by reason of imitation of get-up or otherwise, the owners and proprietors of this site shall have the right, at the licensee's expense to institute and prosecute such an action in the company's name.

Governing Law

The governing law shall be the law of the State of Victoria and the parties submit to the jurisdiction of that State.


Troy Clancy Jewellery provides this site on an as-is basis and makes no representations of any kind for the operation of the web site, as well as for all information, products, materials and services as associated. To the extent of permissible law, we disclaim all warranties and representations. Troy Clancy Jewellery does not warrant that any information available on the Troy Clancy Jewellery web site is accurate, current or complete.

Troy Clancy Jewellery is not liable in any way for any damages arising from the use of this site. This limitation of liability applies to damages of any kind, including direct, indirect and incidental, loss of income, profit, data, property and claims by third parties.

Goods Purchase

In purchasing goods via our web site you must pay for those items at the time of purchase, in the manner specified on our website.

There is no guarantee as to the availability of goods advertised available for purchase via this web site.

Security Policy

The Internet is a hostile environment with global resources. As such, Troy Clancy Jewellery, maintains highly regulated security policies and procedures to all external and internal communications of Troy Clancy Jewellery. All protocols use communication techniques that employ widely accepted error detection and/or recovery mechanisms. We have a secure connection that ensures that the information transmitted is safeguarded. We use Secure Socket Layer (SSL) encryption technology to encrypt the information sent from your computer to our computer so that nobody can decode it, intercept it or read it. This way we ensure your privacy is kept.

Images appearing on this website

All Reasonable care is taken to ensure that photographs reflect as accurately as possible the actual size of products, you acknowledge that due to the inherent difficulties with photographing items of jewellery, some products may appear larger or smaller than their actual size when represented in this website.

Return Policy for Items Sold Online

Troy Clancy Jewellery Jewellers has a 14 day policy from the date of purchase. Please choose carefully as we are not obliged to provide a refund or allow an exchange simply because you changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. Notify us immediately if you received an incorrect or faulty item and we will assist you regarding the process on how to return the items. We will require a Return Authorization Number which will be provided by our online support representative. Items online cannot be returned to a physical store.

We shall pay for or reimburse you for any shipping cost to return the faulty or incorrect item to us. Potential refund of shipping cost will be issued by direct deposit or cheque at your own discretion within 7 days upon receipt of goods. Also, we shall notify you regarding time frame of replacing the items.

Faulty Piece/ Damaged in Transit

If you received a faulty item, kindly provide us detailed information about it so we can assess the piece properly. Items found without any defects will be returned to you at your own cost. We will not refund or replace a product where in reasonable opinion the product has become of unacceptable condition due to misuse and failure to take reasonable care. If the item has been damaged in transit, please contact us immediately. We will require photos of the item, the packaging and the box it came in to support your claim.


Risk of loss or damage to the goods passes to you upon dispatch of the goods. Products purchased online from Troy Clancy Jewellery Jewellers are eligible for shipping Worldwide. We use Australia Post or Australian Express and shipping is free within Australia. delivery outside Australia is shipped via FedEx and is insured until delivery is made.

Delivery of Items Sold Online

Subject to this Agreement, we will supply to you the products shown on your order confirmation.

Products may not be available for immediate delivery but we will endeavor to deliver your order to you within five (5) to ten (10) days of the order being placed. Unfortunately we cannot deliver an order of multiple items to different delivery addresses. In this instance, you must order items separately and assign the different delivery addresses to each.

All deliveries must be signed for and cannot be delivered to PO Boxes. All items will be sent by Australian Air Express which will have a tracking number and proof of delivery. In the instance where you are unable to take delivery of your items in person or if you have not received them within a reasonable period please contact us for further instructions.

When buying online, you have the option to pick up your order from the Troy Clancy Jewellery Store. Upon completion of payment we will send you an email confirmation and the store will contact you directly to confirm when your order will be ready to pick up. Please be reminded that the person who places the order may pick up the item and will be required to provide credit card used to purchase, valid ID and copy of your order confirmation.